Contact Us

If you have a question about housing, moving in or another topic, we're here to help. You can also check our frequently asked questions.

General Inquiries

Including questions about room selection, contracts and residence hall options

NIU is closed from December 21 through January 1. We will reopen at 8 a.m. on January 2. Email us at or leave us a message on Facebook and we will get back to you as soon as we can after the break.

Phone: 815-753-1525

Fax: 815-753-9669

Main housing office: Neptune East 101

Regular hours: Open Monday through Friday, 8 a.m. – 4:30 p.m. U.S. Central Time

Follow us on Facebook and Instagram for the latest updates.

Contract Releases

Residence Hall Tours

Facilities Concerns, Room Repairs, Laundry and Bed Lofting

Call our Work Request Office at 815-753-4948 Monday through Friday, 8 a.m. - 4:30 p.m. or complete an online work request.

For immediate concerns after hours, call or visit your hall's front desk.

Mail, Packages, Room Lockouts and Checking In or Out

Call or visit your hall's front desk.

Wi-Fi, Ethernet and Printing

Contact the Division of IT Service Desk or call 815-753-8100.

Roommate Concerns

Talk to your community advisor first. If you can't reach a satisfactory resolution, contact your building's hall director.

Staff Directory

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Contact Us

Housing and Residential Services
Neptune East 101

Additional Contact Info

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